INSTRUCTIONS FOR FILING A COMPLAINT

PROCEDURES FOR FILING A COMPLAINT

If a student wants to make a complaint and submit a specific grievance to get appropriate answers for an inquiry, then the student must adhere to the following procedures: 

A. T he student shall write the complaint in the approved form that is available in the Department of Students Affairs. It shall be made in three copies and each complaint shall have a special number assigned. 
B. The  student shall receive the receipt found at the bottom of the form to facilitate reference to the complaint.
C. The  Department of Student Affairs shall send the complaint to the concerned departments and follow up to get the appropriate response for the student.
D.   The  student shall receive a reply to the complaint from the Department of Student Affairs and shall sign to confirm the receipt of the reply within two days except under special circumstances where it requires to be submitted before the Department/College Council.


E. The  student may not refer to other departments regarding the complaint to establish points of contact.